Account controls
Delete your Eluency account and associated application data.
Teachers can begin deletion from web, Android, iPhone, or iPad settings. Account deletion cannot be undone after it has completed.
Delete from the web
- 1. Sign in to your teacher account.
- 2. Open Settings, then Security & Privacy.
- 3. Select Delete Account and type DELETE to confirm.
Delete from the mobile app
- 1. Sign in as a teacher on Android, iPhone, or iPad.
- 2. Open Settings and choose Security.
- 3. Review the warning, choose Delete Account, and confirm.
Uninstalling the app does not delete the account. Use the deletion control while signed in.
Handle an active subscription first
If the account has a paid entitlement, cancel it through the billing source that processed the purchase before deleting the account. This prevents a future renewal and allows the deletion workflow to finish correctly.
What deletion covers
Application data connected to the teacher account.
Deletion removes account data from active Eluency application systems, subject to limited legal, security, email, billing, and provider-backup retention described in the Privacy Policy.
- Teacher profile and active application access
- Lessons, vocabulary, tests, attached files, and saved cloud drafts
- Controlled student profiles, assignments, sessions, and learning progress
- Account-linked settings, notifications, and application records
Cannot access the account?
Submit a verified deletion request.
Use the Contact page or email from the address associated with the teacher account. Eluency will need to verify control of the account before processing deletion.